Attending the venue
Swinging is all about having fun and we don’t want to have lots of rules that stop this happening. However, to ensure that all our guests have a great time there are a few friendly guidelines we need you and your party to understand.
Safety & security
Your safety and wellbeing is of paramount importance to us. In the interests of everyone’s enjoyment and safety, all members of your party are expected to behave responsibly throughout the duration of their visit to the venue. The management of Swingers reserves the right to decline to honour a booking and/or eject from the premises any attendee who is seen to be drunk or under the influence of drugs; behaving in a violent, disruptive or irresponsible manner; causing a nuisance to others; or responsible for the commissioning of a criminal or civil offence.
Swingers reserves the right in its sole discretion to refuse admission to the venue and may conduct security searches on entry.
All attendees are permitted to use Swingers’s courses, facilities and equipment solely at their own risk. Those present at the venue must comply with any instructions given by staff co-ordinating activities taking place at the venue or in relation to health and safety or security matters.
All attendees must take responsibility for the safeguarding of their personal belongings while present at the venue. Swingers cannot accept liability for any loss or damage to an individual’s clothing or personal belongings.
Over 18 policy
Swingers is an over 18's venue and so guests who are 25 or younger or who are lucky enough to look under 25 years old will be asked to provide valid photo ID in it's original form on arrival as we operate a strict Challenge 25 policy. Acceptable forms of IDs include valid passports, UK driving licenses or any card with the approved PASS logo. Anyone under the age of 18 or who is unable to prove their age when requested will not be admitted and no refunds will be given.
From Sunday 12th May Swingers West End will welcome under 18s, every Sunday before 6pm in our family sessions. Children must be 7+ to play crazy golf and under 18s must be accompanied by an adult.
Lateness
Please make every effort to ensure your party arrives on time for your first scheduled round of golf, allowing additional time in case of adverse weather or disruption to public transport. Parties of four persons or more should plan to arrive at the venue at least 15 minutes prior to their scheduled start time.
Food and drink
We kindly request that guests don't bring food from outside into the venue. For celebrations, guests can pre-order a variety of delicious treats as well as branded dough bites for. Please contact our sales team directly on 020 3030 4111 to place your order.
GROUP TERMS AND CONDITIONS
Group bookings made through our sales team are subject to our terms and conditions outlined below by your sales rep. Please contact your sales rep or email our team on [email protected] or [email protected] for more information. Upon processing the initial payment, you agree to the Swingers UK Terms and Conditions.
Promoted Events
Swingers does not permit tickets to be resold to any private event without prior authorisation. The use of third-party websites and promoters is prohibited. If an event organiser is found be reselling tickets to an event booked at Swingers, the booking in question may be cancelled and will not be eligible for a refund.
Payment and confirmation
Your booking will be confirmed once we have received your initial, non-refundable payment. Your payment options and schedule is dependent on your booking type and how far in advance you have booked.
Upon processing the initial payment, the customer agrees to the Swingers UK Terms and Conditions.
Part / full payment: The payment schedule and amounts are outlined on your booking's checkout page. If part payment is available at check out, the total amount will be divided into two equal instalments. The first instalment is due at the time of booking, with the balance due as specified in the schedule. Full payment may also be made at the time of booking.
Payment plan: Payment plans are available dependent on your booking type and available 2 months out from your event date. Depending on the booking window, the total amount will be divided into a maximum of four equal instalments. The first instalment is due at time of booking, the subsequent instalments will be automatically charged to your preferred payment method, on a monthly basis until the full balance is paid.
If your preferred payment method fails to be charged, an automatic email will be sent and two charges will be attempted at one-week intervals. After three failed attempts, the payment plan will be cancelled and the booking will revert to full pre payment.
The following payment methods are accepted:
Swingers reserves the right to cancel your booking without offering a refund if the balance is not settled by the due date.
No handling or administrative charges will be applied by Swingers for bank transfers, credit or debit card payments. All prices quoted include VAT at the prevailing rate. All prices quoted include a discretionary 10% service charge.
Cancellation Policy
Please email Sales Manager if you wish to edit, cancel or postpone you event. We will send you an email to confirm your cancellation / amendment and if applicable the appropriate cancelation fee or refund due.
In the event of your cancellation or postponement of the booking the following cancellation terms will apply:
100 days or more prior to the booking date: Swingers will return the full deposit subject to a 10% administration charge which will be retained to cover our expenses;
61 – 99 days prior to the booking date; Swingers will be entitled to apply a cancellation charge equal to 50% of the total amount you have paid for your booking;
31 – 60 days prior to the booking date: Swingers will be entitled to apply a cancellation charge equal to 80% of the total amount have paid for your booking;
0 – 30 days prior to the booking date: Swingers will be entitled to apply a cancellation charge equal to 100% of the total amount have paid for your booking.
You will also be responsible for reimbursing us for any special items requested by you and paid for by us as of the date of cancellation or postponement (including any penalty charges).
Swingers does not permit tickets to be resold to any private event without prior authorisation. The use of third-party websites and promoters is prohibited. If an event organiser is found be reselling tickets to an event booked at Swingers, the booking in question may be cancelled and will not be eligible for a refund.
Other
Adding additional guests on to your booking is subject to availability.
Package bookings with an area included are advised that Swingers cannot guarantee which area you will be in on the day of the event itself.
If you are booking for over 24 guests, Swingers will require a food and/or drinks pre-order from your group; this is to ensure service to your group runs as smoothly as possible on the day itself.
Please note our terrace is not an all-weather space. In the event of extreme weather, we will try to reaccommodate your booking inside. If we are unable to reaccommodate your booking, we will offer you a credit to be used within two months of your original booking date, subject to availability, and excluding Christmas event season. All contractual costs and obligations will remain as agreed.